×

Welcome to our LORETOgift e-shop. We accept bank tranfer, credit card transfer and PayPal payments. Transactions are secured: we do not intercept or keep details from the customer's credit cards.

HOW CAN WE HELP YOU?

Sometimes it's easy to get lost in a website ... here you to find the essential information for a great browsing experience!

ANY QUESTION?

Our customer care is always at your disposal for information on the products, on orders and new collections. If you have any question about your order, products or more information, please fill the above form.

FORGOT YOUR DETAILS?

FAQ | Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

The list of frequently asked questions received on the website LORETOGift with their answers; it is a very effective form of information that further clarifies, after the general instructions, the applicants doubts about the payment, how make a repayment operation etc.


THE PUBLISHED PRICES ARE VAT INCLUDED?

Yes, all prices of the products displayed on our website include VAT.

CAN I CANCEL AN ORDER?

Yes, just report promptly by contacting our Customer Service at +39 071 978085  or by sending a message by e-mail to shop@loretogift.com
The important thing is to verify the correct details of the order to be canceled: order number and e-mail reference.

HOW CAN I VERIFY THAT MY ORDER HAS BEEN ACCEPTED?

If the order has been entered correctly will be displayed in the “order history” to which you can access after you have logged on with their data.

HOW DON'T TO PAY THE SHIPPING COSTS?

Some products are already discounted and are free shipping, for others to not pay expenses must exceed the threshold of € 150.00 (Italy) – € 300.00 (EU Contries) – € 600.00 (Extra-EU Countries) to purchase or take advantage of the promotional code found on our corporate page!


THE PAYMENTS THROUGH PAYPAL ARE REALLY SURE?

The payments with credit card are made on our site by certified online banking sites. When you pay your order by credit card, you will automatically redirected on a secure (SSL) Internet page of the Paypal website which will handle the transaction. On this page you can enter your credit card information (number and expiration date), and it is absolutely safe. The data is in fact directly transmitted to the Bank, giving the maximum guarantee. You should not even worry to indicate which card you are using: it will be the same banking system that will determine if your card is among those currently compatible. Unlike what happens in a traditional business online transaction it becomes absolutely secure because nobody (not even us) can become aware of the credit card codes used by its customers. The code is only used for the payment transaction; if the payment is successful, confirmation is immediate receive from the bank just a ticket number. Code of the Credit Card not will be traced in any of our files.

I CAN'T PAY WITH PAYPAL

Because many possess a prepaid credit card for online purchases, make absolutely certain that the available credit is sufficient and that his Paypal account is active.


WHAT DO I IF RECEIVE A PACK DAMAGED?

All orders shipped from our warehouses are perfectly packed and sealed, so that the package is protected from accidental opening.
The packages always travel at the risk of the recipient, we don’t assume any responsibility for damaged packages because it meets the courier who becomes responsible at the time of taking delivery of the goods from our warehouses. At the time of signing always “SUBJECT TO CONTROL” even if the package is not damaged.

I WAS WRONG TO MAKE AN ORDER, HOW CAN I RETURN THE PRODUCT AND BE REFUNDED?

As shown on our website you may change the products ordered erroneously, only postponing the packages received intact.
You can’t replace the opened packages.

You will send the merchandise to your cost at the address:
Claudio Cipolletti S.r.l.
via San Francesco, 28 60025 Loreto (AN) – Italy 

To send our part of the product to replace will be applied shipping charges amounting to EUR 9.00


HOW DO I KNOW IF MY ORDER WAS SENT?

At the time of shipment you will receive a confirmation email containing the link for tracking the shipment. Just click on the link received, and monitor the shipment on the carrier’s site to which has been entrusted delivery.

WHAT SHOULD I DO IF RECEIVE A PACK DAMAGED?

All orders shipped from our warehouses are perfectly packed and sealed, so that the package is protected from accidental opening.
The packages always travel at the risk of the recipient, we don’t assume any responsibility for damaged packages because it meets the courier who becomes responsible at the time of taking delivery of the goods from our warehouses. At the time of signing always “SUBJECT TO CONTROL” even if the package is not damaged.

WHAT HAPPENS IF I'M NOT AT HOME AT THE TIME OF DELIVERY?

Don’t worry: the item not will return to the sender immediately. The courier will leave a docket of attempted delivery. The merchandise will be returned over the first working day (at the discretion of the shipper). Alternatively, you can contact your local office of the Courier that is in charge of the delivery to the number provided on the aforementioned paper and agreed day and time for delivery.

HOW LONG DO I WAIT TO RECEIVE A DELIVERY?

The delivery usually occurs within 24-48 working hours, subsequent to the date of shipment and depending on the destination and the availability of items. Upon the actual shipment is sent a warning email message.
CAUTION: The reported timelines are those provided by the Courier. They don’t represent in any case a contractual link

HOW MUCH IT COSTS ACTUALLY A SHIPMENT?

The shipment will cost 12.00 EUR (Italy) – 16.00 EUR (EU Contries) – 19.00 EUR (EXTRA-EU Countries) including VAT, but be careful to any products that are on promotion with free shipping.

WHY MY NUMBER OF SHIPPING DIDN'T USE?

The e-mail that is sent with the shipment tracking number is issued simultaneously to the activation order.
The tracking is visible only after the courier issued the traceability code, which usually takes place after about at 9 pm of the day of delivery.

HOW DON'T TO PAY THE SHIPPING COSTS?

Some products are already discounted and free shipping, for others not to pay expenses must exceed the threshold of € 150.00 (Italy) – € 300.00 (EU Countries) – € 600.00 (Extra-EU Countries) buying .

TOP